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Blog Post | Consumer Protection

Good news! CFPB Adding Consumer Ratings of Company Responses to Complaint Database | Ed Mierzwinski

The CFPB is making a good public consumer complaint database better. In 2015, the CFPB added optional consumer narratives, or stories, to its public consumer complaint database, giving other consumers, researchers and even other firms a new way to help study complaint patterns. Now, it will give consumers a chance to “rate the company’s handling of his or her complaint on a one-to-five scale and provide a narrative description in support of the rating.”

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News Release | U.S. PIRG | Public Health

More Than 350,000 Urge KFC to Prevent Abuse of Antibiotics in Its Chicken Supply

Today, representatives from the U.S. Public Interest Research Group (U.S. PIRG), the Natural Resources Defense Council (NRDC) and the Food Animals Concern Trust (FACT) will deliver more than 350,000 petitions from consumers nationwide to Kentucky Fried Chicken’s (KFC) headquarters in Louisville, while calling on the nation’s largest fried chicken chain to end the routine use of antibiotics by chicken producers in its supply chain. The petition signatures were also collected by the Center for Science in the Public Interest and CREDO Action. 

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News Release | U.S. PIRG | Consumer Protection

CFPB Turns 5 Years Old, PIRG Celebrates Accomplishments, Warns of Ongoing Threats

This week, on July 21, the Consumer Financial Protection Bureau turns 5 years old. The CFPB, a brainchild of then-professor Elizabeth Warren, was championed by U.S. PIRG and Americans for Financial Reform (AFR), a PIRG-backed coalition of civil rights and community groups, as part of Wall Street Reform legislation enacted in the wake of the 2008 financial collapse triggered by risky bank practices. U.S. PIRG warned, however, that the successful bureau, the first federal financial agency with only one job, protecting consumers, faces continued threats.

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Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

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Letter: Protecting the FTC from Special Interest Attacks

While much of our work has been in defense of the Consumer Financial Protection Bureau (CFPB), we also support the efforts of the over-100 year old Federal Trade Commission.

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News Release | PIRGIM Education Fund | Consumer Protection

Consumer Group Alerts Shoppers to Hidden Toy Hazards

The latest Trouble in Toyland report, along with a new interactive tool, will help parents and other toy-buyers avoid some common hazards.

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News Release | U.S. PIRG | Consumer Protection

House Homeland Security Committee Passes Chemical Security Legislation

We applaud Chairman Thompson and the Committee for taking action to protect our communities from dangerous chemical plants. As the Congressional Research Service report released today shows, one hundred facilities endanger more than a million people in the event of an accident or attack; more than 7000 facilities endanger thousands.

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News Release | U.S. PIRG | Consumer Protection

Consumer Groups Applaud Senate on Passage of Strong Bi-Partisan Product Safety Legislation

Today, consumer, public interest and scientific groups applauded the U.S. Senate for passage of the sweeping Consumer Product Safety Reform Act, S. 2663. This bi-partisan legislation represents the most significant improvement in almost two decades to the Consumer Product Safety Commission (CPSC), the agency that oversees the safety of more than 15,000 consumer products in the United States.

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News Release | U.S. PIRG | Consumer Protection

Consumer, Safety Groups Call Foul on False Attacks on Product Safety Reform Bill

Consumer, public interest, safety, and scientific groups today condemned false charges from the office of Sen. Jim DeMint, released through the Republican Steering Committee, against a Senate bill that would overhaul the ailing Consumer Product Safety Commission, and urged Senators to approve the measure.

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News Release | U.S. PIRG | Consumer Protection

Chemical Security Legislation Must include Safer Technologies

We applaud Chairwoman Jackson Lee and the subcommittee for taking action to protect our nation’s chemical plants. More than six years after 9/11, the lack of a comprehensive federal program to regulate chemical plant security leaves a hole in our nation’s defenses and places millions of Americans at risk.

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